Privacy Policy

At Uggusmalls ("we", "us", or "our"), we are committed to protecting your privacy and safeguarding the personal information you provide to us when using our website (uggusmalls.com) (the "Site") and purchasing our products (including boots, slippers, sneakers, and sandals). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as your rights regarding such information. By accessing or using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information and non-personal information.

1.1 Personal Information

Personal information is information that can identify you individually, such as:
  • Contact details: Name, email address (e.g., your email used for registration or inquiries), phone number, shipping and billing addresses.
  • Account information: Username, password (encrypted for security), and purchase history (including the types of footwear you’ve browsed or purchased, such as boots, slippers, sneakers, or sandals).
  • Payment information: Credit/debit card details, PayPal or other payment method information (note: we do not store full payment details; this information is processed by our third-party payment processors).
  • Communications: Any messages you send to us via email ([email protected]), live chat, or other contact channels.

1.2 Non-Personal Information

Non-personal information is anonymous data that cannot identify you, such as:
  • Website usage data: Pages visited, time spent on the Site, browsing patterns (e.g., which footwear categories you explore), device type, operating system, browser version, and IP address (anonymized where possible).
  • Aggregated data: Statistical information about our user base, such as the number of visitors to specific product pages, popular footwear styles, and geographic location of users (aggregated to ensure no individual identification).

2. How We Use Your Information

We use your personal information for the following legitimate purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship your purchased footwear (boots, slippers, sneakers, sandals), and provide order confirmations and tracking information.
  • Manage your account: Maintain your user account, update you on account activity, and provide personalized services based on your purchase history and preferences.
  • Communicate with you: Respond to your inquiries, feedback, or complaints via email ([email protected]) or other contact methods; send you important updates about your orders, account, or changes to our Privacy Policy or Terms of Service.
  • Improve our Site and products: Analyze website usage data to enhance the user experience, optimize product listings (e.g., updating footwear styles based on user interest), and develop new products that meet customer needs.
  • Personalize your experience: Recommend footwear (e.g., boots for cold weather, sandals for summer) based on your browsing and purchase history, and tailor marketing communications to your preferences (if you opt in to receive them).
  • Ensure security: Protect the Site and our users from fraud, unauthorized access, or other security threats; comply with legal obligations and resolve disputes.
Non-personal information is used solely for analytical and operational purposes, such as improving site performance and understanding user trends.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information in the following circumstances:
  • Third-party service providers: We share your information with trusted third parties who assist us in operating the Site, processing payments (e.g., PayPal, credit card processors), shipping orders (e.g., courier services), and providing customer support. These providers are obligated to protect your information and only use it for the purposes we specify.
  • Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the new owner or entity (we will notify you via email or the Site if such a transfer occurs).
  • With your consent: We may disclose your information to third parties if you explicitly consent to such disclosure (e.g., to receive marketing materials from our partners).

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our Site (e.g., payment information, personal details).
  • Secure storage: Storing personal information on secure servers with restricted access, and encrypting sensitive data (e.g., passwords) using industry-standard algorithms.
  • Regular security audits: Conducting periodic reviews of our security systems to identify and address potential vulnerabilities.
  • Employee training: Ensuring our staff are trained on privacy and security best practices, and limiting access to personal information to authorized personnel only.
While we take reasonable steps to protect your information, no security system is completely impenetrable. We cannot guarantee the absolute security of your data, and you acknowledge that you provide your information at your own risk.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, subject to applicable data protection laws (e.g., GDPR for EU residents, CCPA for California residents):
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Erasure: Request that we delete your personal information (subject to legal obligations, such as retaining order records for tax purposes).
  • Restriction of use: Request that we restrict the processing of your personal information (e.g., if you dispute its accuracy).
  • Data portability: Request that we transfer your personal information to another third party in a structured, machine-readable format.
  • Opt-out: Opt out of receiving marketing communications from us (you can do this by clicking the "unsubscribe" link in our emails or contacting us at [email protected]).
To exercise any of these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond to your request within a reasonable timeframe (typically 30 days) in accordance with applicable laws.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on the Site. Cookies are small text files stored on your device that help us remember your preferences, track website usage, and personalize content.
You can control cookies through your browser settings: most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of the Site (e.g., you may not be able to complete purchases or access your account).
We use both "session cookies" (which expire when you close your browser) and "persistent cookies" (which remain on your device until deleted) for the following purposes:
  • Essential cookies: Required for the Site to function properly (e.g., remembering your shopping cart, authenticating your account).
  • Analytics cookies: Used to track website usage and improve the Site (e.g., Google Analytics).
  • Marketing cookies: Used to personalize marketing communications and track the effectiveness of our campaigns (if you opt in).

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided us with personal information may contact us at [email protected] to request its deletion.

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will revise the "last updated" date at the bottom of this page and notify you via email (if you have provided your email address) or by posting a notice on the Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We will respond to your inquiry as soon as possible.