Refund Policy

1. Eligibility for Refunds

• Timeframe: Refund requests must be submitted within 30 calendar days from the date of delivery. Requests received after this period will not be processed, unless covered by our warranty (see Section 5 for details).
• Product Condition: The boots, slippers, sneakers, or sandals must be in unworn, unused condition with all original tags, packaging, and accessories intact. We reserve the right to reject refunds for items that show signs of wear, damage, or alteration (e.g., scuffed soles, removed tags, modified stitching).
• Proof of Purchase: You must provide a valid proof of purchase, such as the order number, confirmation email, or receipt. This helps us verify your order details efficiently.
• Valid Reasons: Refunds will be considered for the following reasons:
  • Items that do not match the product description (e.g., incorrect size, color, or style).
  • Manufacturing defects (e.g., faulty stitching, broken zippers, defective soles) detected upon receipt or within the warranty period.
  • Accidental duplicate orders placed by the customer (must be reported within 24 hours of order placement).
  • Damaged or missing items upon delivery (must be reported within 48 hours of delivery, with photos of the packaging and product).

2. Non-Refundable Items

• Customized or personalized footwear (e.g., engraved boots, monogrammed slippers) that are made to your specific requirements.
• Footwear that has been worn, used, or damaged due to improper care, accident, or normal wear and tear.
• Items purchased from third-party retailers or unauthorized sellers (Uggusmalls only honors refunds for orders placed directly through our official website).
• Gift cards or e-vouchers issued by Uggusmalls.

3. How to Request a Refund

1. Contact Customer Support: Send an email to [email protected] with the subject line "Refund Request ". Include your full name, order number, delivery address, a detailed reason for the refund, and photos (if applicable, e.g., for damaged or defective items).
2. Receive Return Authorization (RA): Our customer service team will review your request within 2-3 business days. If approved, we will send you an RA number and detailed return instructions (including the return shipping address).
3. Return the Item: Package the eligible footwear securely, attach the RA number to the outside of the package, and ship it back to us using a trackable courier service. You are responsible for the return shipping costs, unless the refund is due to our error (e.g., wrong item shipped, manufacturing defect).
4. Item Inspection: Once we receive your returned item, our team will inspect it to verify compliance with the refund eligibility criteria. This process typically takes 3-5 business days from the date of receipt.

4. Refund Processing & Timelines

• Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). We do not offer cash refunds or store credit unless requested by the customer and approved by our team.
• Processing Time: Refunds are processed within 5-7 business days of inspection approval. However, the time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times (typically 3-10 business days for credit cards, 1-3 business days for PayPal).
• Shipping Costs: Original shipping costs paid at checkout are non-refundable, unless the refund is due to our error (e.g., incorrect item, defective product) or a delayed order that was not delivered within 15 business days of the estimated delivery date.
• Partial Refunds: In cases where the returned item is missing tags, accessories, or packaging (but is otherwise unworn), we may issue a partial refund (deducting 15-30% of the product price to cover the cost of missing items).

5. Refunds for Defective Products (Warranty Coverage)

• Contact our customer service team at [email protected] with your order number, photos of the defect, and a detailed description of the issue.
• Our team will review your claim within 3 business days. If approved, we will provide instructions for returning the defective item (we will cover the return shipping costs for warranty claims).
• After inspection, we will issue a full refund to your original payment method, or arrange for a replacement if preferred.

6. Cancelled Orders & Refunds

7. Refund Rejections

8. Changes to This Refund Policy

9. Contact Us