Terms of Purchase

Welcome to Uggusmalls ("we", "us", or "our"), an online retailer specializing in boots, slippers, sneakers, and sandals. These Terms of Purchase (the "Terms") govern your purchase of products from our website (uggusmalls.com) (the "Site"). By placing an order on the Site, you ("you" or "customer") agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Customer Service Policy. Please read these Terms carefully before making a purchase. If you have any questions, contact our customer service team at [email protected].

1. Eligibility to Purchase

To purchase products from Uggusmalls, you must:
  • Be at least 18 years of age, or have the consent of a parent or guardian if you are under 18.
  • Provide accurate, complete, and current information during the checkout process (including contact details, shipping address, and payment information).
  • Have a valid payment method accepted by Uggusmalls (e.g., credit/debit cards, PayPal) and authorize us to charge the total order amount (including shipping fees and taxes, if applicable) to that payment method.
  • Be purchasing products for personal, non-commercial use, unless otherwise agreed upon in writing by Uggusmalls.

2. Order Placement & Confirmation

The following steps govern the order placement and confirmation process:
  • Order Submission: When you submit an order on the Site, you are making a binding offer to purchase the selected products (boots, slippers, sneakers, sandals) at the listed price, plus applicable shipping fees and taxes. All product descriptions, prices, and availability are subject to change without notice, but we will honor the price listed at the time of your order submission (provided the product is in stock).
  • Order Verification: We reserve the right to verify your order details (e.g., shipping address, payment information) before processing. If we are unable to verify your information or if there is an issue with your payment method, we will contact you via email to resolve the matter. Failure to provide accurate information may result in order delays or cancellation.
  • Order Confirmation: Your order is confirmed only when we send you an order confirmation email containing your order number, product details, total amount charged, and estimated shipping date. This email serves as proof of your purchase. If you do not receive a confirmation email within 24 hours of order submission, please contact us immediately.
  • Order Cancellation: We may cancel your order if: (a) the product is out of stock or discontinued; (b) there is a pricing error or product description inaccuracy; (c) we suspect fraudulent activity; or (d) you fail to provide required verification information. If we cancel your order, we will notify you via email and issue a full refund to your original payment method within 3-5 business days.

3. Pricing & Payment

All pricing and payment terms are as follows:
  • Pricing: Prices listed on the Site are uniformly in USD (United States Dollars) and do not include taxes or customs duties (for international orders). We offer free shipping worldwide, and no additional shipping fees will be charged at checkout. We reserve the right to adjust prices at any time, but such changes will not affect orders already confirmed.
  • Taxes: We are required to collect sales tax, VAT, or other applicable taxes based on your shipping address and local tax laws. The tax amount will be calculated and added to your total order amount at checkout.
  • Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. By providing your payment information, you warrant that you are the authorized user of the payment method and that the information is accurate.
  • Payment Processing: We process payments immediately upon order confirmation. If your payment is declined, your order will not be processed, and we will notify you to provide an alternative payment method.
  • Fraud Prevention: We may use third-party fraud detection services to verify payments and prevent fraudulent transactions. If we suspect fraud, we may cancel your order and report the incident to relevant authorities.

4. Shipping & Delivery

We strive to deliver your order promptly and securely. The following terms apply to shipping and delivery:
  • Shipping Destinations & Fees: We ship to most countries worldwide and provide free global shipping for all orders—no additional shipping costs will be incurred at checkout.
  • Tracking Information: Once your order is shipped, we will send you a shipping confirmation email with a tracking number and a link to monitor your package’s status. It may take 24-48 hours for tracking information to update.
  • Processing & Shipping Time: Orders are processed and shipped within 1-3 business days (Monday to Friday, excluding public holidays). After shipment, the estimated delivery time is 6-12 business days. This delivery timeframe applies to all destinations globally, and we do not offer expedited/express shipping services at this time.
  • Missing or Delayed Deliveries: If your order is not delivered within the estimated timeframe, or if it is marked as delivered but you have not received it, contact us within 7 business days of the estimated delivery date. We will investigate the issue with the courier and assist in locating your package. If the package is confirmed lost, we will issue a refund or reship the order (at your discretion).
  • International Orders: You are responsible for paying any customs duties, import taxes, or fees imposed by your country’s customs authorities. These charges are not included in the order total and are paid directly to the courier upon delivery. We are not responsible for delays due to customs clearance.
  • Delivery Time Notes: The 6-12 business day delivery timeframe is an estimate. Delivery may be delayed due to customs clearance (international orders), weather conditions, carrier issues, or peak shopping seasons. We will do our best to ensure your order arrives on time and keep you updated on any significant delays.

5. Product Availability & Description

We make every effort to ensure product availability and accurate descriptions, but the following terms apply:
  • Availability: Products listed on the Site are subject to availability. If a product is out of stock after you place an order, we will notify you via email and offer a refund or backorder option (if available). Backordered products will be shipped once they are in stock, and we will provide an estimated restock date.
  • Product Descriptions: We strive to provide accurate descriptions, images, and sizing information for all products (boots, slippers, sneakers, sandals). However, slight variations in color, material, or design may occur due to manufacturing processes or screen display differences. Sizing charts are provided as a guide; we recommend reviewing the sizing information carefully before purchasing.
  • Discontinued Products: We may discontinue products at any time. If you order a discontinued product, we will cancel the order and issue a full refund.

6. Returns & Exchanges

Returns and exchanges are governed by our Refund Policy. By placing an order, you agree to comply with the return and exchange terms outlined in that policy, including:
  • Products must be unworn, unused, and in their original packaging with all tags and accessories intact.
  • You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item, defective product).
  • Customized or personalized products are non-returnable and non-refundable, unless defective.
  • Return requests must be submitted within 60 days of delivery (extended from the standard 30-day period to provide you with more flexibility).

7. Intellectual Property

All content on the Site (including product images, descriptions, logos, and trademarks) is the intellectual property of Uggusmalls or our licensors. You may not reproduce, distribute, modify, or use any of this content without our prior written permission. All product names, logos, and brands are the property of their respective owners.

8. Limitation of Liability

Uggusmalls shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products (including but not limited to loss of profits, loss of data, or inconvenience). Our total liability for any claim arising from these Terms or your purchase shall not exceed the total amount paid for the affected product(s).
  • Refunds are processed within 5-10 business days of receiving and inspecting the returned item, and will be issued to your original payment method in USD.
We are not liable for delays or failures in performance due to circumstances beyond our control (e.g., natural disasters, strikes, carrier delays, or technical issues).

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction, e.g., the State of California, USA]. Any dispute arising out of or relating to these Terms or your purchase shall first be resolved through good-faith negotiation with our customer service team. If negotiation fails, the dispute shall be submitted to arbitration in [Jurisdiction] in accordance with the rules of the American Arbitration Association (or similar local arbitration body), and the decision of the arbitrator shall be final and binding.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Purchase at any time. When we make changes, we will revise the "Last Updated" date at the bottom of this page and post the updated Terms on the Site. Your continued use of the Site or purchase of products after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

11. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase or your order, please contact our customer service team at:
Email: [email protected]
Business Hours: 9:00 AM - 6:00 PM GMT, Monday to Friday
We aim to respond to all inquiries within 24-48 business hours.
Uggusmalls Team