Shipping Policy

At Uggusmalls, we are committed to providing reliable and transparent shipping services for your purchases of boots, slippers, sneakers, and sandals. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping destinations, tracking procedures, and related terms. By placing an order on our website (uggusmalls.com), you agree to the provisions stated below. For any shipping-related questions, please contact our customer service team at [email protected].

1. Shipping Destinations

We offer shipping services to most countries and regions worldwide. Please note that some remote areas may require additional processing time or have specific shipping restrictions. During checkout, you can enter your shipping address to confirm if we deliver to your location. We reserve the right to refuse shipping to certain destinations due to legal regulations, customs restrictions, or logistical limitations.

2. Order Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Processing time includes order verification, product inspection, and packaging. Orders placed on weekends or public holidays will begin processing on the next business day. If there is a delay in processing your order (e.g., due to product stock issues or payment verification), we will notify you via email promptly.

3. Delivery Timelines

After your order is processed and shipped, the estimated delivery time is 6-12 business days. This delivery timeframe applies uniformly to all shipping destinations globally, regardless of domestic or international locations. Please note that delivery times are estimates and not guaranteed, as they may be affected by the following factors:
  • Customs clearance procedures (for international orders): Customs processing times vary by country and may extend the overall delivery timeframe. You are responsible for complying with your country’s customs regulations and providing any required documentation.
  • Carrier delays: Unforeseen circumstances such as weather conditions, transportation disruptions, or peak shopping seasons (e.g., holidays) may cause delays in delivery.
  • Remote locations: Deliveries to remote areas may take an additional 1-3 business days due to limited transportation options.
We do not offer expedited or express shipping services at this time. All orders are shipped via standard shipping methods.

4. Shipping Fees

Shipping fees are calculated based on your shipping destination, package weight, and order volume. The exact shipping fee will be displayed at checkout after you enter your shipping address. You are responsible for paying the full shipping fee at the time of order placement. Shipping fees are non-refundable, unless the order is cancelled before shipment or the delay is caused by our error.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and a link to the carrier’s website, where you can monitor the real-time status of your package. It may take 24-48 hours for the tracking information to update on the carrier’s platform, so please allow sufficient time for the data to synchronize.
If you do not receive the shipping confirmation email within 3 business days of order placement, or if the tracking information shows no updates for more than 3 business days, please contact our customer service team for assistance.

6. Missing or Delayed Deliveries

If your order is not delivered within the estimated 6-12 business day timeframe, or if the carrier marks the package as "delivered" but you have not received it, please contact us within 7 business days of the estimated delivery date. To assist with the investigation, please provide your order number, tracking number, and a detailed description of the issue.
  • For delayed deliveries: We will coordinate with the carrier to investigate the status of your package and provide you with regular updates until the package is delivered.
  • For missing packages: If the carrier confirms that the package is lost, we will offer you the option to either receive a full refund (including the product price and shipping fee) or have the order reshipped. The refund or reshipment will be processed within 3-5 business days of confirmation of the lost package.

7. Shipping Restrictions

When placing an order, you must provide a valid and accurate shipping address, including the correct recipient name, street address, city, postal code, and contact phone number. We are not responsible for delivery failures or delays caused by incorrect or incomplete shipping information. If the package is returned to us due to an invalid address, you will be required to pay an additional shipping fee for re-delivery; otherwise, we may issue a refund (excluding the original shipping fee).
We reserve the right to refuse shipping for orders that violate our Terms of Purchase, such as orders for commercial resale or fraudulent orders.

8. International Shipping Notes

For international orders, you are solely responsible for paying any customs duties, import taxes, or other fees imposed by your country’s customs authorities. These charges are not included in the product price or shipping fee and must be paid directly to the carrier upon delivery. We recommend checking with your local customs office for information on applicable duties and taxes before placing your order, as Uggusmalls has no control over these charges and cannot predict their amount.
Customs authorities may inspect or detain packages at their discretion, and Uggusmalls is not liable for any delays or additional costs resulting from such inspections.

9. Changes to This Shipping Policy

Uggusmalls reserves the right to update or modify this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, or legal requirements. When we make changes, we will revise the "Last Updated" date at the bottom of this page and post the updated policy on our website. Your continued use of our website or placement of orders after the changes take effect constitutes your acceptance of the updated Shipping Policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or need assistance with shipping-related matters (including order tracking, delayed deliveries, or missing packages), please contact our customer service team at:
Email: [email protected]
Business Hours: 9:00 AM - 6:00 PM GMT, Monday to Friday
We aim to respond to all shipping-related inquiries within 24-48 business hours and resolve issues as quickly as possible.
Uggusmalls Team