Warranties

Warranty Information

Please read full Uggusmalls.com Limited Warranty Policy for complete terms and conditions.

Uggusmalls Limited Warranty
We stand behind our Uggusmalls® footwear. Uggusmalls® warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser. We strongly encourage you to provide a copy of your proof of purchase to confirm the product is within one year of the purchase date to be eligible under our warranty policy. If you do not provide your proof of purchase, your product will be evaluated by its manufacturing date. If found eligible under our warranty policy, you will receive a site credit for the item (see below for additional details).
Please note, items sent under warranty will not be repaired. If you are interested in repair options, please visit our Uggusmallsrenew page for more information.

Warranty Covers Authentic Products
Applies to authentic products purchased directly from www.Uggusmalls.com, through our call center, at one of our Uggusmalls retail stores, or from an authorized Uggusmalls retailer. Because we are unable to control the quality of our products sold by unauthorized sellers, this warranty does not apply to products purchased from unauthorized sellers unless otherwise prohibited by law.

Not Covered by Warranty:
  • Item(s) over 1-year-old from the date of purchase.
  • If your item is outside of our warranty timeframe, check out ourUggusmallsrenew program for repair services!
  • Normal wear and tear.
  • Accidental damage.
    • Accidental damage includes, but is not limited to, damage caused by pets, direct heat, food, arts and crafts supplies, inclement weather, natural phenomena, playground equipment, sharp objects, etc.
  • Water damage.
  • Items with manufacturing tags removed, defaced, or altered.

Sheepskin Is a Natural Material:
  • Color may vary.
  • Don't get sheepskin wet. Exposure to moisture can permanently damage sheepskin.
Uggusmalls® will offer a credit in the amount of the purchase price of the product, if eligible under our warranty policy. This credit does not expire. Please note that if a site credit is provided as a result of this evaluation, such credit will be eligible for use during checkout on future purchases. Items returned for defect evaluation will be processed in the order they are received.
There are no warranties that extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall Uggusmalls® be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract, or strict liability. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

To begin the warranty process on our Uggusmalls site:
  • Fill out our Warranty Claim form which can be found on our Returns Center.
  • Our warranty team will then reach out to you via email to complete a virtual evaluation to determine if your product is eligible to be returned.
  • Please note that evaluations can take 1 to 3 weeks to complete. Please keep an eye on your email.

After evaluation:
  • If your product is eligible, you will then be permitted to return it to us. Uggusmalls will email you a site credit worth the value of the item upon your product's return.
  • If your product is not eligible under our warranty policy, your warranty claim will be denied, and you will not be able to return your product to us.
Please note that you are responsible for costs incurred in mailing these items.
Reminder: Uggusmalls® is not responsible for items lost in transit. We strongly recommend that you ship your package via UPS, FedEx, or USPS with a tracking number. Please keep your tracking information until the warranty claim process is complete. Packages cannot be hand-delivered to the warehouse for safety reasons.

What Happens If My Warranty Claim Is Not Accepted? 
If you submit a warranty claim and we deem that your product is no longer eligible to be covered under our warranty or is over a year old, your warranty claim to return your product back to us will be denied.

What Can I Do If My Item Is Not Covered Under Warranty? 
You still have options! Check out our Uggusmallsrenew program for authorized repair and cleaning services for your favorite Classics.

Authorized Uggusmalls® Dealers
Uggusmalls® offers a manufacturer's limited warranty for products purchased from its authorized dealers. Uggusmalls® does not offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer, and it does not offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer.

eBay Sellers/On-Line Auctions and Trade Boards 
Uggusmalls® does not authorize any of its dealers to sell on eBay, or any other online auctions or trade boards. Uggusmalls agrees with its dealers to prohibit sales on auction sites. Accordingly, Uggusmalls® does not offer its limited warranty or rebates for products purchased on these sites and will not assist with the resolution of any disputes including assistance with PayPal refund requests.

CHINA RESIDENTS:
“Three Guarantees” Warranty Policy
 
A.1 "Three Guarantees" Term
The “Three guarantees” period is 3 months, from the date of purchase on receipt or invoice.
A.2 “Three Guarantees” Content
A.2.1 Guarantee for Return:
• a) Any of the quality problems in the first month, such as broken bottoms, broken heel, broken upper, broken side;
• b) The shoes are supposed to be exchanged but are unable to do so due to some reasons.
• c) If the repair is invalid twice in the first month, the depreciation fee may be charged at 0.5% of the original selling price at our discretion and accept the return.
• d) The shoes are not matched in pairs, inconsistent sizes, or exposed nail tips inside the shoes.
A.2.2 Guarantee for Exchange:
• a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
• b) If the repair is invalid twice in the first month, shall be exchanged
A.2.3 Guarantee for Repair:
• a) In the first week, delamination occurs (upper separated from outsole, or bonding gap over 2cm in length or 0.5cm in depth), upper leather damaged, upper blooming, lining color bleeding severely.
• b) If the repair is invalid twice in the first month, shall be exchanged
A.3 “Three Guarantees” Implementation
A.3.1 Where b-grade products, processed products, or improperly worn or maintained by the consumer (e.g.: wearing in rainwater, water wash, contact acid, alkali, oil, hard objects, etc.) or intentional damage are not included in the "Three guarantees" range.
A.3.2 “Three Guarantees” certificate is the receipt or invoice of the purchase, and “Three Guarantees” is implemented according to the national “Product Quality Liability Act” and the relevant local regulations, the distributor is responsible for the implementation of the "Three guarantees" for consumers; the responsibility of the producer or supplier if any can be then recovered by the distributor to the producer or supplier.